Emergency after hours

A warranty emergency is an event or situation related to the home’s performance that creates an imminent threat of serious damage to the home or results in an unsafe living condition.

Emergency service is needed when there is:

  • a major plumbing leak that requires shutting off the main supply
  • a sewer back-up
  • total loss of heating and/or cooling (HVAC)

If you experience a warranty emergency, immediately contact our Emergency phone number and our team will advise of next steps.


If you are experiencing loss of electrical power, please contact ATCO

If you smell gas in your home, please ensure you and your family leave your home and contact ATCO immediately.